Customer Engineer - EPIC Center

Applied Materials • Santa Clara, CA

20d • Onsite

About The Position

Applied Materials is hiring a Customer Engineer for its EPIC Center in Santa Clara, California. The role works directly with customers to install, commission, maintain, upgrade, and troubleshoot advanced semiconductor equipment. Customer Engineers use digital analytics and diagnostic techniques to assess technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.

The position involves hands-on work with complex equipment and close collaboration with customers, engineering, manufacturing, and other teams. Customer Engineers provide technical guidance and support, help customers maximize equipment performance and uptime, and contribute to solutions in a fast-paced, technology-driven environment. Work generally takes place in a clean room and requires appropriate personal protective equipment. The role offers opportunities to develop technical expertise while working with advanced semiconductor technology.

Requirements

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of work experience in the semiconductor industry or another equipment-support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
• Ability to perform the physical activities described, including walking, standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, and lifting up to 35 pounds.
• Ability to distinguish colors and work with electricity, tolerate an environment with noise that may be difficult for some individuals with noise sensitivity, and use hand and power tools.
• Ability to use appropriate clean-room personal protective equipment, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Nice To Haves

• Background in semiconductor equipment field service engineering, military electronics or nuclear programs, robotics and automation, aerospace and defense, manufacturing engineering, electrical engineering, mechanical engineering, mechatronics, industrial maintenance, or technical support and service operations.
• Experience in engineering, electronics, mechanics, robotics, manufacturing, semiconductor, military, aerospace, or technical service environments.
• Enjoyment of hands-on troubleshooting and solving complex problems in high-pressure environments.
• Effective communication with customers and internal teams and enthusiasm for learning new technologies.

Responsibilities

• Install and commission advanced semiconductor equipment.
• Troubleshoot mechanical, electrical, software, and process issues.
• Provide customer support and technical guidance.
• Perform preventative and corrective maintenance and upgrades on equipment.
• Collaborate with engineering, manufacturing, and customer teams to develop solutions.
• Help customers maximize equipment performance, productivity, and uptime.
• Coordinate and communicate directly with customers to support smooth operations.
• Use digital analytics and basic diagnostic techniques to assess and address technical issues.

Benefits

• Comprehensive benefits package.
• Potential eligibility for a bonus program.
• Potential eligibility for a stock award program.
• Supportive work culture that encourages learning, development, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree