Customer Engineer II, Telco, Google Cloud

Google•Addison, TX

2h•$127,000 - $184,000

About The Position

As a Platform Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud and serve as customers’ primary technical partner and trusted advisor. You will engage in technical-led conversations to understand business challenges, troubleshoot technical questions and roadblocks, build AI/ML proofs of concept and demos, and architect cross-pillar cloud solutions. You will drive technical wins and define delivery and consumption plans, using strategic judgment and presentation skills to engage technical and business leaders and present practical Google Cloud solutions. The role focuses on identifying, pursuing, and winning new business workloads and driving further adoption within existing workloads. It requires foundational expertise in modern cloud infrastructure and deeper expertise in Data and AI/ML, combining sales expertise, market knowledge, and direct technical engagement to demonstrate the value of Google Cloud. Google Cloud provides enterprise-grade solutions and tools to organizations in more than 200 countries and territories.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience engaging with or presenting to technical stakeholders or executive leaders.
Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Nice To Haves

Experience selling technical solutions in Data Management, Data Analytics, or Cloud AI.
Experience driving the entire business cycle, such as defining delivery and consumption plans and transitioning them for execution.
Experience building long-term technical strategies to uncover new workloads with customers.
Experience migrating applications and services to cloud platforms.
Experience working within the Telco service industry or with Telco customers.

Responsibilities

Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
Combine sales, programming, and solutions architecture expertise to demonstrate the value of Google Cloud Platform through complex demos, pilots, and in-depth workshops.
Architect AI/ML solutions, drive technical wins, define initial customer delivery plans, and continue leading technical engagement during the solution phase.
Facilitate post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
Monitor progress against the delivery plan and support cross-functional teams during ramp, delivery, migration, or implementation phases.
Partner with technical Sales teams and serve as customers’ primary technical partner and trusted advisor.
Troubleshoot technical questions and roadblocks, build AI/ML proofs of concept and demos, and architect cloud solutions addressing customers’ business challenges.
Identify, pursue, and win new business workloads and drive penetration within existing workloads.