Customer Engagement Specialist

Health Monitor Network • Montvale, NJ

4d • $22 - $24 • Remote

About The Position

Health Monitor is hiring a remote Customer Engagement Specialist to build customer relationships and help customers achieve value from the company’s products and services. The specialist will serve as a trusted partner to a portfolio of customers, support onboarding and ongoing engagement, monitor satisfaction, and contribute to customer retention and growth. The role works closely with Sales, Operations, and Service teams and requires working Pacific Time hours. Candidates on the West Coast are ideal, but applicants from any location who can work Pacific Time hours are welcome.

Requirements

• 2–4 years of experience in customer success, account management, or customer service.
• Strong communication and interpersonal skills and a customer-first mindset.
• Ability to manage multiple accounts, projects, and priorities.
• Problem-solving and analytical skills.
• Hands-on experience with CRM platforms such as Salesforce or HubSpot.
• Proactive, detail-oriented approach and ability to work independently or as part of a team.

Nice To Haves

• Bachelor’s degree in Business, Communications, Marketing, or a related field.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers and build trusted relationships.
• Guide customers through onboarding and ongoing use of products.
• Monitor customer satisfaction and proactively identify ways to improve the customer experience.
• Partner with Sales, Operations, and Service teams to resolve issues and ensure seamless service delivery.
• Work with Sales to identify upsell and cross-sell opportunities that support customer growth.
• Maintain accurate CRM records of customer interactions and milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level