Customer Engagement Specialist

Bordner Home Improvement • Raytown, MO

9d

About The Position

Bordner Home Improvement is seeking a Customer Engagement Specialist to turn homeowner inquiries into qualified sales opportunities. The role is one of the first points of contact for prospective customers, building rapport, uncovering project needs, and generating enthusiasm while scheduling high-quality appointments for Design Consultants. Customer engagement takes place by phone, text, and email, with interactions and notes maintained in the company CRM. The position suits confident, persuasive communicators who are motivated by performance goals, accountability, and continuous improvement. The company offers ongoing training, coaching, professional development, and opportunities for advancement as it grows.

This is a full-time position working 40 hours per week, including rotating Saturdays, which are worked remotely. Compensation is $18 per hour plus performance bonuses and commission based on individual and team performance; top performers earn $55,000 or more annually.

Requirements

• Strong conversational and interpersonal skills, with the ability to connect with a wide range of people.
• Ability to guide conversations naturally rather than relying on scripts.
• Persuasive communication style that is not pushy.
• Competitive, self-motivated, and energized by achieving goals.
• Ability to think quickly and handle unexpected conversations.
• Ability to manage multiple conversations while staying organized.
• Ability to work independently and contribute to a team.
• Openness to change and coaching, with a commitment to improvement.
• Care and accuracy in keeping records.

Nice To Haves

• Experience in inside sales, appointment setting, or high-volume customer engagement.

Responsibilities

• Turn incoming homeowner inquiries into qualified sales opportunities.
• Build rapport quickly, uncover customer needs, and create excitement about their projects.
• Schedule high-quality appointments for Design Consultants.
• Connect with homeowners by phone, text, and email.
• Manage customer interactions and maintain accurate notes in the CRM.
• Collaborate with a motivated team focused on accountability, collaboration, and results.
• Take ownership of goals and look for ways to improve performance.

Benefits

• Health, dental, and vision coverage.
• 401(k) with a 4% company match.
• Paid time off and sick leave.
• Ongoing training, coaching, and professional development.
• Performance bonuses and commission based on individual and team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed