Customer Engagement Representative

Peraton • Linthicum, MD

2d • $104,000 - $166,000 • Onsite

About The Position

Peraton is seeking a Customer Engagement Representative for its Linthicum, Maryland office to support a Department of Defense customer. The position is part of a collaborative team working in cyber investigations, digital forensics, cyber threat analysis, and mission support, contributing to the protection of national security interests.

The Customer Engagement Representative serves as the primary operational liaison between Defense Industrial Base partners and the DoD customer. The role supports partner onboarding, communication, engagement, and relationship management, helping ensure partners can access relevant information, resources, and training to support their cybersecurity efforts. The position calls for an organized, proactive professional with strong communication and technical skills who can manage partner relationships and support outreach initiatives.

Requirements

• Associate degree and 10 or more years of experience; or bachelor's degree and 8 or more years of experience; or master's degree and 6 or more years of experience; or Ph.D. and 3 or more years of experience. Four years of additional relevant experience or specialized training may be considered in lieu of a bachelor's degree.
• Active Secret clearance.
• Extensive experience in customer engagement, partner relationship management, or a related field.
• Strong communication and interpersonal skills, including the ability to engage and build relationships with diverse stakeholders.
• Proficiency with customer relationship management tools, preferably Salesforce.
• Experience creating marketing and outreach materials, including infographics and social media content.
• Strong technical troubleshooting skills for managing user accounts and system access.
• Proficiency with data visualization and analytics tools to track and present engagement metrics.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience planning and facilitating in-person and virtual events.

Nice To Haves

• Experience working with government or defense-related organizations.
• Familiarity with the Defense Industrial Base.
• Understanding of cybersecurity concepts and terminology.

Responsibilities

• Serve as the primary operational liaison between Defense Industrial Base partners and the Department of Defense customer.
• Support partner onboarding, communication, engagement, and relationship management.
• Help partners access relevant information, resources, and training for their cybersecurity efforts.
• Create marketing and outreach materials, including infographics and social media content.
• Troubleshoot user accounts and system access.
• Track and present engagement metrics using data visualization and analytics tools.
• Plan and facilitate in-person and virtual events.
• Manage multiple tasks and priorities in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree