In-Store Customer Engagement Representative

ARS-Rescue Rooter•Fort Worth, TX

4d•$20 - $30•Onsite

About The Position

American Residential Services (ARS-Rescue Rooter), a national provider of residential HVAC, plumbing, and electrical services, is hiring Customer Engagement Representatives to work inside national home improvement retail stores. The role promotes HVAC services, system tune-ups and replacements, and indoor air quality solutions. Representatives engage shoppers, educate homeowners about professional HVAC services, and schedule in-home consultations or services. This is not a door-to-door or canvassing role. The listed schedule is Wednesday through Sunday, 10 a.m. to 5 p.m., with part-time and full-time opportunities available. Pay is $18–$20 per hour plus uncapped commission; the posting describes average earning potential of $20–$30 per hour with commission. The position includes paid training and a potential career path into HVAC Sales Advisor roles. Full-time employees are eligible for additional benefits, including insurance after 31 days.

Requirements

Positive, energetic personality and strong people skills.
Comfort approaching and speaking with customers in a retail environment.
Ability to support lead-generation efforts and act as a product consultant.
Ability to stand and walk during shifts.
Availability on weekends and some holidays.
Reliable transportation.
Clean, professional appearance when representing the ARS brand.
Ability to attend weekly in-office meetings.
Employment is contingent on a background check in accordance with applicable law.

Nice To Haves

Retail, kiosk, door-to-door, or sales experience is preferred but not required.

Responsibilities

Represent ARS as a professional and enthusiastic brand ambassador in a retail store.
Explain service options, system upgrades, and home comfort improvements to shoppers.
Generate leads and schedule in-home consultations, tune-ups, or HVAC services with service technicians and comfort advisors.
Support brand awareness and customer education.

Benefits

Weekly pay via direct deposit.
Uncapped commission on top of hourly pay.
Paid training.
Career path into HVAC Sales Advisor roles.
Flexible part-time and full-time schedules.
Insurance available to full-time employees after 31 days.
Low-cost medical coverage for full-time employees, with premiums stated as low as $5 per week.
Dental insurance for full-time employees.
Vision insurance for full-time employees.
HSA/FSA for full-time employees.
401(k) with company match for full-time employees.
Paid time off for full-time employees.
Holiday pay for full-time employees.
Company-paid life insurance for full-time employees.