Customer Engagement Representative

SKF•Whitpain Township, PA

2d•$50,000 - $62,000•Onsite

About The Position

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com.

Requirements

Minimum of 5 years of experience in customer service or customer-facing roles preferred; however, we welcome candidates who demonstrate ambition, energy, and a strong drive to succeed.
Candidates must show exceptional reliability, professionalism, and the ability to communicate effectively while managing complex customer situations with a solution-oriented mindset.
Possess outstanding interpersonal skills, including empathy, active listening, adaptability, and resilience, enabling you to connect deeply with customers, anticipate their needs, and consistently deliver an exceptional customer experience.
Proven ability to handle incoming customer calls with professionalism, clarity, and efficiency, providing excellent customer service.
Possess a deeply customer-centric and full value chain mindset, dedicated to understanding, anticipating, and advocating for customer needs.
Proven ability to influence outcomes, effectively collaborate across diverse internal teams, and drive purposeful action.
Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities to inform decisions and identify innovative solutions.
Outstanding written and verbal communication skills, with the ability to articulate complex solutions clearly and present effectively to diverse audiences in various settings.
Highly organized, with excellent time management, planning skills, and an entrepreneurial spirit that fosters self-motivation and dedication to achieving success.
A keen interest and aptitude for dramatically increasing product knowledge and technical confidence to provide advanced support.
Willingness and ability to travel approximately 20-30% to customer sites, other SKF locations, and internationally to SKF Puebla.

Responsibilities

Actively work to set a new standard for customer experience, aiming to be the preferred partner for our customers by delivering exceptional value and support in every interaction.
Serve as the primary, highly engaged contact for customers and internal sales teams, building strong, lasting relationships through everyday interactions and active participation in customer meetings and strategic discussions.
Move beyond reactive inquiry handling to proactively identify customer challenges and opportunities. Collaborate extensively with cross-functional teams (e.g., Engineering, Planning, Central Operations) to develop, present, and implement effective solutions that drive customer success.
Attend customer visits to gain firsthand insight into our customers’ operations, provide on-site support, troubleshoot issues, and strengthen partnerships.
Review customer requirements thoroughly to ensure compliance with SKF policies, leveraging a full value chain mindset to optimize processes and enhance overall customer experience.
Manage customer requests that require frontline support, including but not limited to first contact resolution, complex inquiries, customer meetings, internal meetings, answering technical questions, opportunity follow-up, training and support.
Offer actionable insights and recommendations to continuously streamline internal processes and elevate customer satisfaction.

Benefits

Generous PTO policy
13 paid holidays
Comprehensive healthcare options
Company paid life insurance
Short-term disability (STD)
Long-term disability (LTD)
Critical illness coverage
Tuition reimbursement
Employee discount programs
Short Term Variable Salary (STVS) or Sales Incentive based on company performance
401K program with 10% employer contribution (100% match up to 5% of elected contribution, 100% vested) plus an additional 5% company contribution