Part-Time Customer Engagement Representative

Shamrock Trading Corporation • Overland Park, KS

4d • Remote

About The Position

RTS, part of Shamrock Trading Corporation, is hiring a part-time Customer Engagement Representative to manage an assigned client portfolio and handle a steady flow of inbound phone and email inquiries. This fully remote role is scheduled from 11 AM to 3 PM, Monday through Friday.

The representative supports customers by resolving concerns, explaining Shamrock’s tools and services, maintaining accurate account records, identifying customer needs and trends, and sharing information about additional offerings. The role also gathers customer feedback and insights, collaborates with Operations, Sales, and IT, and contributes to team goals and service improvement.

Shamrock Trading Corporation is a family of brands serving the transportation and logistics industries since 1986. The company is headquartered in Overland Park, Kansas, and describes its culture as focused on ethics, customer dedication, growth, recognition, and employee empowerment. Company benefits include training and professional development, fully paid healthcare, dental and vision premiums for employees and eligible dependents, gym benefits, company 401(k) contributions, employee stock ownership after one year, competitive PTO, and paid volunteer time.

Requirements

• Reliable high-speed internet connection for remote work.
• Effective verbal, written, and interpersonal communication skills.
• Problem-solving and conflict-resolution skills.
• Detail-oriented, with analytical and technical skills.
• Proficiency in Microsoft Office and data entry.
• Demonstrated ability to meet deadlines.

Nice To Haves

• Bachelor’s degree in business administration, finance, or a related field is preferred but not required.
• Experience in the financial industry is a plus.

Responsibilities

• Manage and support an assigned portfolio of clients, handling their questions, issues, and requests accurately and promptly.
• Resolve product or service concerns by clarifying customer needs, identifying root causes, explaining appropriate solutions, and following through to resolution.
• Coach and educate customers on Shamrock’s tools, services, and offerings.
• Maintain accurate customer records by updating account information and documenting interactions and outcomes.
• Gather and analyze information from daily customer interactions to identify customer needs and trends.
• Support customer growth and retention by answering product and service questions and sharing information about additional offerings.
• Compile customer insights and service feedback to support reporting and continuous improvement.
• Partner with Operations, Sales, and IT to promote clear communication, effective follow-up, and smooth service delivery.
• Support shared team goals and complete related duties assigned by the Customer Engagement Supervisor.
• Perform other duties as assigned.

Benefits

• Ongoing training and professional development opportunities.
• Fully paid healthcare, dental, and vision premiums for employees and eligible dependents.
• Gym benefits.
• Generous company 401(k) contributions.
• Employee stock ownership after one year.
• Competitive paid time off.
• Fully paid time off to volunteer within the community.
• Company-issued laptop and monitor(s).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed