Customer Engagement Manager

CEV MULTIMEDIA LLC • Lubbock, TX

18h

About The Position

The Customer Engagement Manager is responsible for onboarding new customers, nurturing and retaining existing customers, and supporting professional development and training for teachers. The role partners with Territory Managers to support customer renewals and expansion, and helps educators use the company’s online platform.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of the product, industry, and/or services provided to clients.
• Proficiency with Microsoft Office Suite or related software.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Three or more years of closing experience preferred.
• Experience in K-12 education or administration is beneficial.
• Applicants holding any of the following industry-recognized certifications are encouraged to apply: AMSA Culinary Meat Selection & Cookery; AMSA Food Safety & Science; AMSA Meat Evaluation; BASF Plant Science; Benz School of Floral Design Principles of Floral Design; Center for Financial Responsibility Personal Financial Literacy; Ducks Unlimited Ecology Conservation & Management; EETC Principles of Small Engine Technology; Elanco Fundamentals of Animal Science; Elanco Veterinary Medical Application; Express Employment Professionals Business Office Technology; Express Employment Professionals Career Preparedness; HBAA Residential Construction Skills; NCLCA Principles of Livestock Selection & Evaluation; NHJTCA Equine Management & Evaluation; NRCS Fundamentals of Conservation & Sustainability in Agriculture; Skilled to Build Michigan Foundation Residential Construction Skills; Southwest Airlines Professional Communications; SFMA Turfgrass Science.

Responsibilities

• Onboard new customers by building customer success plans and ensuring customers are rostered and trained on the platform.
• Conduct back-to-school meetings and mid-year review meetings.
• Provide customer nurturing to support Territory Managers with customer renewals and expansion.
• Meet regularly with Territory Managers to discuss account progress.
• Support delivery of professional development and training for teachers.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level