Account Manager, Customer Engagement

SGI•Indianapolis, IN

6h•$50,000 - $60,000

About The Position

The Account Manager (AM) manages an assigned client portfolio, supporting positive engagement and solution delivery throughout onboarding and implementation. The role requires understanding clients’ industries, building lasting relationships, and providing high-quality service. As the trusted in-house advisor and relationship owner for client brand teams, the AM coordinates communication and collaboration, resolves issues, and mitigates risks to support timely, seamless delivery of contracted work. The AM also ensures internal business partners understand and meet client expectations. The role develops client partnerships that support satisfaction, retention, and growth.

Requirements

Bachelor’s degree required.
Demonstrated ability to work in a team setting and/or collaborate cross-functionally.
Demonstrated ability to use quantitative reasoning, problem-solving, and/or data analysis.
Demonstrated ability to exercise judgment and remain calm and focused in high-pressure situations.

Nice To Haves

Two or more years of experience managing client and/or customer relationships preferred.
Two or more years of project management experience preferred.
Knowledge of biopharmaceutical marketing supply chains is a plus.

Responsibilities

Exercise ongoing judgment and effective time management, proactively identifying issues and opportunities.
Recommend cost savings and operational efficiencies.
Initiate client meetings to manage projects, programs, and supply-chain processes.
Manage client deadlines across projects within the assigned brand portfolio.
Develop and maintain detailed project plans that clearly track deliverables across the supply chain.
Create and deliver client presentations, including business reviews, kickoffs, status updates, and lessons-learned sessions.
Escalate urgent issues to the Director and/or internal stakeholders for resolution.
Create scope-of-work documentation for client approval and funding.
Maintain a budget tracker and ensure client-provided purchase orders remain on budget.
Manage inventory and materials fulfillment to meet client requirements and comply with regulatory standards.
Understand services available to SGI clients and identify service gaps or growth opportunities.
Write accurate project requests, print briefs, and/or IT requests to communicate client needs to internal stakeholders.
Understand the creative process and recommend cost or functional efficiencies.
Provide updates, identify issues, and report progress toward goals to the SGI Director responsible for account success.
Participate in and/or lead internal team meetings.
Manage the existing client portfolio, understand client businesses, and identify opportunities for growth and supply-chain efficiencies.