Account Manager, Customer Engagement

LevelTen Energy•Seattle, WA

1d•Remote

About The Position

LevelTen Energy is hiring an Account Manager to manage day-to-day relationships across a portfolio of roughly 40 existing North American client accounts, primarily renewable energy project developers and some energy buyers. Reporting to a Director of Account Management, this role keeps clients engaged with the LevelTen Platform, supports RFPs and bilateral engagements, provides market updates, and helps secure renewals. The Account Manager guides buyers and sellers, shares market insights, and helps clients succeed on the platform. The role focuses on retaining and growing current accounts rather than new-logo prospecting. It is intended as a learning-and-growth opportunity for someone early to mid-career in renewable energy, with increasing ownership of accounts and more complex engagements over time. The role includes nurturing client relationships, coordinating with internal transaction, product, and client services teams, supporting PPA transactions and other deal activity, and identifying cross-sell and upsell opportunities. The Account Manager also helps maintain client and opportunity data, prepares materials, and contributes to team initiatives and industry thought leadership. The position may be based in Seattle or Denver; remote candidates will also be considered. Domestic travel of up to 20% is expected.

Requirements

At least 3 years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success.
Experience managing a book of multiple client accounts with overlapping deadlines.
Clear writing, presentation, and verbal communication skills, with attention to detail.
Experience partnering with internal teams such as Sales, Product, or Operations.
Interest and aptitude in building relationships with clients and internal stakeholders.
Ability to think quickly, make decisions, and work independently with limited supervision.
Comfort with PowerPoint or Google Slides and Excel.
Ability to travel domestically up to 20%.

Nice To Haves

Familiarity with North American wholesale electricity markets, PPA origination, or utility-scale renewable project development.
Experience with Salesforce, Asana, or similar tools.
Business development or enterprise sales experience.
Project management experience.
Experience with AI tools such as Claude.

Responsibilities

Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers.
Serve as the day-to-day point of contact for client questions and route requests to Transactions, Product, and Client Services as needed.
Run regular client check-ins, market update calls, and project pipeline discussions.
Collaborate with buyers to scope and launch RFPs and bilateral demand signals across PPAs, VPPAs, BESS contracts, and capacity supply agreements.
Proactively contact clients when market or policy changes affect their projects.
Drive platform adoption by onboarding users, explaining offline products and services, and tracking usage.
Demonstrate the value of LevelTen's services and encourage participation in products and marketplaces.
Present transaction opportunities, lead educational demos and webinars, and attend or occasionally speak at industry conferences.
Represent buyer and seller perspectives in software and product design.
Support client engagement KPIs and other indicators of platform use.
Support renewals by preparing account reviews, usage summaries, and renewal materials.
Support PPA transactions, including RFPs, auctions, and bilaterals, by notifying clients, providing updates, and sharing outcomes and report feedback.
Encourage developer participation in appropriate RFP and bilateral opportunities.
Guide buyers and sellers through deal execution alongside LevelTen transaction teams.
Coordinate client analyses with team leads and maintain RFP and market activity trackers.
Identify and lead upsell and cross-sell opportunities across LevelTen's product portfolio.
Sell value-based subscriptions for buyer- and seller-focused products and services, including PPA solutions and market intelligence.
Help clients use market intelligence products and identify opportunities to expand subscriptions.
Work with Marketing and Business Development on client campaigns, events, and market insights.
Contribute to industry thought leadership through newsletters, white papers, webinars, social media, and events.
Maintain accurate account, contact, and opportunity data in Salesforce.
Prepare client-facing materials, presentations, and meeting notes, and support team initiatives as responsibilities evolve.