Account Manager, Customer Engagement

LevelTen Energy•Denver, CO

1d•$110,000 - $140,000

About The Position

LevelTen Energy is a provider of renewable transaction infrastructure, offering cloud-based software, centralized supply, automated analytics and transaction expertise. Its platform connects renewable energy buyers, sellers, advisors, asset owners and financiers. The Account Manager owns a portfolio of roughly 40 existing North American client accounts, primarily renewable project developers along with energy buyers. Reporting to a Director of Account Management, this role manages day-to-day client relationships, keeps clients engaged with the LevelTen Platform, and supports RFPs, bilateral engagements, market updates and renewals. The focus is on growing and retaining current accounts rather than new-logo prospecting. This is a learning-and-growth role for someone early to mid-career in renewable energy. The Account Manager will progressively take on ownership of more accounts and complex engagements, and will help shape how the team supports customers across the LevelTen Marketplace.

Requirements

At least 3 years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management or customer success.
Experience managing a book of multiple client accounts with overlapping deadlines.
Clear writing, presentation and verbal communication skills, with attention to detail.
Experience partnering with internal teams such as sales, product or operations.
Interest and aptitude in building relationships with clients and internal stakeholders.
Ability to think quickly, make decisions and work independently with limited supervision.
Comfort using PowerPoint or Google Slides and Excel.
Ability to travel domestically up to 20%.

Nice To Haves

Familiarity with North American wholesale electricity markets, PPA origination and/or utility-scale renewable project development.
Experience with Salesforce, Asana or similar tools.
Business development or enterprise sales experience.
Project management experience.
Experience with AI tools such as Claude.

Responsibilities

Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers.
Serve as a day-to-day contact for client questions and route requests to Transactions, Product and Client Services as needed.
Conduct regular check-ins, market update calls and project pipeline discussions with clients.
Collaborate with buyers to scope and launch demand signals, including RFPs and bilateral engagements, across PPAs, VPPAs, BESS contracts and capacity supply agreements.
Proactively contact clients when market or policy changes affect their projects.
Drive platform adoption by onboarding users, explaining offline products and services, and tracking usage.
Demonstrate the value of LevelTen's services to buyers, developers and asset owners to encourage participation in products and marketplaces.
Foster engagement by presenting transaction opportunities, leading educational demonstrations and webinars, and attending and occasionally speaking at industry conferences.
Represent buyer and seller perspectives in software and product design.
Support client engagement KPIs and other indicators of platform usage.
Support and secure renewals by preparing account reviews, usage summaries and renewal materials.
Support PPA transactions, including RFPs, auctions and bilaterals, by notifying clients, providing updates, and sharing won/lost and report feedback.
Encourage developers to participate in appropriate RFP and bilateral opportunities.
Guide buyers and sellers through deal execution alongside LevelTen's transaction teams.
Coordinate client analyses with team leads and keep RFP and market activity trackers current.
Identify and lead upsell and cross-sell opportunities across LevelTen's product portfolio.
Sell value-based subscriptions for buyer- and seller-focused products and services, including PPA solutions and market intelligence.
Help clients gain value from market intelligence products, including PPA MarketPulse and market reports, and identify opportunities to expand subscriptions.
Work with Marketing and Business Development to engage clients through campaigns, events and market insights.
Contribute to industry thought leadership through newsletters, white papers, webinars, social media and events.
Maintain accurate account, contact and opportunity data in Salesforce.
Prepare client-facing materials, presentations and meeting notes.
Support team initiatives as roles and responsibilities evolve.