Manager, Customer Engagement (Remote)

Aledade PBC

11d • $100,000 - $112,000 • Remote

About The Position

The Manager, Customer Engagement serves as a central architect for product go-to-market execution, connecting technical product development with clinical application to maximize time-to-value. Under the general direction of leaders and with minimal oversight, the Manager quarterbacks the end-to-end launch lifecycle for assigned product and program portfolios, such as Quality, Affordability, or Care Programs. The role calls for a consultative, solution-oriented professional who is curious, can navigate ambiguity, and can make the unknown known. The Manager uses proprietary AI-driven workflow tools to scale enablement content, resolve complex roadblocks, and coordinate cross-functional teams so releases are field- and practice-ready.

The position is remote and open to candidates anywhere in the United States, across all US time zones. Travel of 2–4 trips per year to headquarters or retreat locations is expected. The salary range is $100,000–$112,000 base, plus bonus and equity; compensation depends on qualifications, skills, competencies, and experience.

Requirements

• Bachelor’s degree and at least 5 years of experience in customer success, client solutions, professional services, or product operations.
• Prior experience at a healthcare services or healthcare technology company.
• Strong familiarity with primary care workflows and value-based care contracts.
• Ability to independently scope, map, and navigate complex or ambiguous projects, apply broad expertise, and propose creative solutions.
• Consultative approach and strong curiosity, with initiative to take on ambiguous challenges.
• Willingness to learn and actively use AI tools in daily work to automate and scale workflows, including content development.
• Ability to lead existing or well-defined tasks with minimal guidance and apply close attention to detail across deliverables.
• Willingness to travel 2–4 trips per year to headquarters or retreat locations.

Nice To Haves

• Familiarity with AI prompt engineering or workflow automation.
• Experience with project and platform tools such as Monday.com, Pendo, Salesforce, or Zendesk.
• Ability to lead by influence in a matrixed environment and drive execution across disparate stakeholder groups.
• Strong presentation skills and ability to explain complex technical and operational concepts concisely to senior-level audiences.

Responsibilities

• Manage the end-to-end product launch lifecycle for assigned portfolios, coordinating across Product, Business, Legal, and Field teams to track releases, develop messaging, and align release importance with communication tiering.
• Build, write, and finalize enablement materials, including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles.
• Use internal AI tools to scale draft content production while ensuring messaging aligns with organizational communication strategy and compliance and legal review protocols.
• Formulate practice-selection criteria and manage practice recruitment, eligibility, and launches for new features and programs.
• Coordinate qualitative feedback loops during beta testing to reduce release risks before General Availability.
• Maintain and optimize project-tracking structures and communication channels to support cross-functional accountability.
• Schedule, package, and socialize release communications through established field and practice channels, such as newsletters and webinars, so customers understand and can use product and program releases to support value-based care performance.

Benefits

• Flexible work schedules and remote work availability for many roles.
• Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
• 21 days of PTO in the first year.
• Two paid volunteer days and 11 paid holidays.
• 12 weeks of paid parental leave for all new parents.
• Six weeks of paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.
• Bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager