Customer Engagement Coordinator

SLB•Houston, TX

About The Position

The Customer Engagement Coordinator serves as the customer point of contact for Product Line operations, providing support throughout service delivery while driving contract revenue, profitability, and receivables management. The role builds and maintains professional customer relationships, develops a strong understanding of customer needs, and helps maximize the value of contracts for both SLB and the customer. It ensures services comply with contractual agreements and meet customer objectives and performance metrics, and promotes effective technological solutions to customer needs and challenges. The coordinator manages communication and activities between customers and service delivery teams and is responsible for COSD (resource consumption). The role also supports technical job design and service execution, coordinates service quality and customer reviews, and contributes to account planning and sales opportunities. Applicants must have prior experience with cementing technical design and operations in a deepwater environment and the legal right to work in the United States without visa sponsorship.

Requirements

Previous experience with cementing technical design and operations in a deepwater environment.
Must have the legal right to work in the United States without visa sponsorship.

Responsibilities

Capture and update customer activity in business systems to provide service delivery visibility.
Capture significant customer intelligence and communicate it internally.
Capture and confirm job-specific requirements.
As a member of the Account Team, identify and capture Product Line and cross-Product Line sales leads outside existing contract terms and contribute to the Account Plan.
Compile and review cost estimates for inclusion in technical proposals.
Assess job risks while analyzing customer job requirements.
Participate in brief and debrief sessions with the PSD team as required to ensure customer objectives are understood.
Communicate recommendations and actions to customers to mitigate unplanned events.
Ensure job deliverables are accurate and delivered on time.
Facilitate customer reviews of service quality events as required.
Coordinate and conduct regular service quality meetings with customers.
Evaluate customer feedback through satisfaction reports and performance reviews.
Review the quality and completeness of field tickets.
Proactively identify and resolve invoice disputes related to product and service delivery issues.
Develop technical job designs for the Product Line as required.
Provide technical support throughout service delivery.
Support the OU PSD and/or PSD Manager during execution, making design changes as required due to changes in job dimensions, resource availability, service quality incidents, or other factors.
Analyze job execution against design and formally capture design improvements and optimization opportunities, including lessons learned and best practices.
Coordinate communication channels and activities between customers and service delivery teams, and manage COSD (resource consumption).