Outbound Customer Engagement Coordinator

AutoNation • Irving, TX

2d

About The Position

The Outbound BDC Agent is an integral member of AutoNation’s Business Development/Contact Center Team, managing high-volume outbound service campaigns for multiple dealership locations. The role builds customer relationships and coordinates service appointments that generate revenue for AutoNation’s service departments. The position involves communicating with customers about upcoming and missed reservations, recalls, recommended services, and promotions, while helping ensure vehicles receive timely service. The agent uses outbound calls, texts, and emails, and also provides customer service through inbound and outbound dialing. Success requires a sales-driven, solution-oriented approach, strong organization and communication, and the ability to maintain quality and KPI performance in a fast-paced, high-volume environment. The position pays $21.00 per hour.

Requirements

• High school diploma or equivalent.
• One year of college or technical-school study, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Previous customer service experience, preferably in an outbound call center environment.
• A track record of delivering outstanding customer service, particularly in outbound scheduling or appointment coordination.
• Ability to read, write, and comprehend written instructions and information.
• Proficiency with computer systems, CRM/call center technology, and scheduling software.
• Exceptional written and verbal communication skills and strong interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
• Flexibility to work varying shifts, including weekends and evenings, as needed.
• Collaborative approach and commitment to customer service.
• Goal-oriented, self-motivated, and solution-oriented approach.
• Professional appearance.

Nice To Haves

• Associate degree.
• Past sales experience.
• Knowledge of automotive services or experience in the automotive industry.

Responsibilities

• Manage multiple outbound service campaigns for AutoNation dealership locations.
• Make outbound calls, send texts and emails, and handle inbound and outbound dialing in a prompt, polite, and professional manner.
• Build customer relationships and schedule service appointments for dealership Service Departments.
• Communicate with customers about upcoming reservations, missed reservations, recalls, recommended services, and promotions.
• Address customer inquiries, show empathy, and find solutions or alternatives to support customer satisfaction.
• Stay informed about product knowledge and service offerings and provide customers with accurate information.
• Collaborate with Service Departments and internal partners to deliver a positive customer experience.
• Maintain KPI performance and consistent quality in a fast-paced, high-volume environment.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED