Customer Engagement Associate
Colorado State University•Fort Collins, CO
•$40,000 - $50,000
About The Position
The Customer Engagement Associate (CEA) serves as a primary point of contact for faculty, staff, students, and visitors, delivering customer service and support. The role responds to inquiries, explains transportation programs and policies, processes payments for permits, parking citations, and transportation services, and assists with daily administrative tasks. The position also oversees the department’s Citation Outreach Program and supports training and process documentation for Customer Engagement Associates.
Requirements
- High school diploma or GED.
- Three years of customer service experience.
- One year of general clerical experience.
- One year of cash handling experience.
- Must be authorized to work in the U.S. at the time of hire; visa sponsorship is not available.
- Must complete a pre-employment background check and Motor Vehicle Record (MVR) check.
Nice To Haves
- Demonstrated strong written communication skills.
- Demonstrated experience explaining procedures and/or helping others learn new processes.
- Five or more years of customer service experience.
- Associate degree.
Responsibilities
- Deliver customer service through professional interactions by phone, email, and at the in-person service counter.
- Process and collect payments for parking permits, parking violations, and other transportation-related services.
- Maintain and update customer records, document interactions, process permit transactions, and ensure data accuracy in the customer software system.
- Provide information and education about parking regulations, transportation programs and services, and available mobility options.
- Perform routine administrative tasks, including preparing and mailing notices, processing incoming correspondence, maintaining records, and keeping the workspace organized and professional.
- Manage the department Citation Outreach Program and communicate regularly with customers who need additional parking or transportation support.
- Manage customer engagement training and process documentation, onboard new Customer Engagement Associates, and maintain process guides.
- Perform other related duties as assigned.
Benefits
- Robust benefits package.
- Collaborative atmosphere.
- Focus on work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
