Customer Engagement Specialist
About The Position
SSI Group, a Woman-Owned Small Business (WOSB), is seeking two Customer Engagement Specialists to support federal contracting and acquisition-related activities. The role is based onsite in Ashburn, Virginia, and is described as equivalent to GS-10/11. The specialists support customer engagement, procurement activities, stakeholder coordination, documentation, and inquiries in a federal contracting environment. Candidates should bring extensive federal contracting experience, knowledge of federal acquisition processes, and proficiency with GSA eBuy and SAM.gov. The position also requires strong communication, organization, analytical, and problem-solving abilities.
Requirements
- At least 6–10 years of direct federal contracting experience.
- Bachelor's degree from an accredited institution, including at least 24 semester credit hours in business-related disciplines consistent with federal GS-1102 baseline educational requirements.
- Active or verifiable previously held FAC-C (Professional) or DAWIA Level II/III certification in Contracting.
- Demonstrated proficiency utilizing GSA eBuy and SAM.gov.
- Strong understanding of federal acquisition and contracting processes.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities and work collaboratively in a professional federal contracting environment.
Nice To Haves
- Familiarity with the Federal Acquisition Regulation (FAR).
- Experience coordinating with federal contracting officers, acquisition professionals, and government stakeholders.
- Strong customer service and stakeholder engagement skills.
- Ability to work independently, exercise sound judgment, and meet established deadlines.
Responsibilities
- Support customer engagement activities related to federal contracting and acquisition processes.
- Communicate and coordinate with federal stakeholders to facilitate contracting-related requirements and activities.
- Utilize GSA eBuy and SAM.gov to support federal procurement activities.
- Apply knowledge of federal contracting procedures, acquisition practices, and applicable regulations.
- Assist with tracking procurement-related activities, documentation, and customer inquiries.
- Maintain professional communication with internal teams, government representatives, and other stakeholders.
- Support accurate documentation, organization, and timely completion of assigned contracting-related activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
