Customer Engagement Associate

Colorado State University • Fort Collins, CO

1d

About The Position

The Customer Engagement Associate (CEA) serves as a primary point of contact for faculty, staff, students, and visitors, providing customer service and support. The role responds to inquiries, explains transportation programs and policies, processes payments for permits, parking citations, and transportation services, and performs daily administrative tasks. The position also oversees the department’s Citation Outreach Program and supports training, onboarding, and process documentation for Customer Engagement Associates.

Applicants must submit a resume and cover letter. Employment is contingent on a pre-employment background check and a Motor Vehicle Record check. Candidates must be authorized to work in the United States at the time of hire; visa sponsorship is not available. The position has no supervisory responsibilities. The salary range is $40,000–$50,000.

Requirements

• High school diploma or GED.
• Three years of customer service experience.
• One year of general clerical experience.
• One year of cash handling experience.
• Must be authorized to work in the United States at the time of hire; visa sponsorship is not available.
• Pre-employment background check required for new hires.
• Motor Vehicle Record check required.

Nice To Haves

• Strong written communication skills.
• Experience explaining procedures and/or helping others learn new processes.
• Five or more years of customer service experience.
• Associate degree.

Responsibilities

• Provide professional customer service by phone, email, and at the in-person service counter.
• Process and collect payments for parking permits, parking violations, and other transportation-related services.
• Maintain and update customer records, document interactions, process permit transactions, and ensure data accuracy in the customer software system.
• Explain parking regulations, transportation programs and services, and available mobility options.
• Perform administrative tasks, including preparing and mailing notices, processing incoming correspondence, maintaining records, and keeping the workspace organized and professional.
• Manage the department’s Citation Outreach Program and communicate regularly with customers who need additional parking or transportation support.
• Manage customer engagement training and process documentation, onboard new Customer Engagement Associates, and maintain process guides.
• Perform other related duties as assigned.

Benefits

• The posting describes a robust benefits package and mentions work-life balance, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED