Customer Engagement Associate (B96)

Housing Works • New York, NY

5d

About The Position

The Customer Engagement Associate provides customer and donor services, maximizes sales, and supports the store’s daily operations. In the absence of the Store Manager, the associate is responsible for opening and closing the store. The role helps ensure store operations and standards are met, policies and procedures are followed, and the store environment and merchandising are continually reviewed and improved. The associate supports daily priorities involving staff and volunteer deployment, sales goals, promotions, and operational tasks.

Working closely with management, the associate helps train and develop employees and volunteers so they understand store standards and organizational goals. The role also supports training in register operations, visual merchandising, and store maintenance, and ensures appropriate care and handling of donations, merchandise, and fixtures. The associate helps maintain merchandising standards by creating displays, promoting upcoming events, and executing floor plans that highlight premium-quality products.

Requirements

• Commitment to excellent customer service.
• Excellent verbal and written communication, interpersonal, and team-oriented skills.
• Self-starting and self-motivated mindset.
• Attention to detail.
• Strong interest in the Housing Works mission to end homelessness and HIV/AIDS.
• Basic mathematical skills, including adding, subtracting, multiplying, dividing, and calculating percentages.
• Basic knowledge of Microsoft Word, Excel, and web-based email applications.
• Schedule flexibility; weekends and holidays are required.
• Ability to stand, walk, kneel, and bend for extended periods and lift up to 40 pounds.

Nice To Haves

• Prior retail experience.
• Experience or knowledge of a thrift store environment.

Responsibilities

• Open and close the store in the absence of the Store Manager.
• Use Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with Housing Works’ policies and procedures.
• Review the store environment and identify opportunities to improve operations and merchandising.
• Ensure the store uses daily focus for staff and volunteer deployment, sales goals, special promotions, and daily tasks.
• Work with management to train and develop employees and volunteers on standards, organizational goals, and direction.
• Ensure staff and volunteers are trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling, and maintenance of donations, merchandise, and interior fixtures.
• Ensure the store is merchandised according to Housing Works standards, including creating displays, promoting upcoming events, and executing floor plans that highlight premium-quality products.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, and employees pay a portion based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed