Customer Education Specialist - Flex (US Remote)

Motorola Solutions

1d•$60,000 - $70,000•Remote

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others. Job Description Note: This is a remote role with 75% + of travel to customer sites in the US. Candidates my reside anywhere in the United States.

Requirements

Must have a valid driver's license
Experience with Motorola Flex Administration preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
High School Diploma
1+ years of experience working with Motorola Flex software
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Over 75% Travel

Responsibilities

Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
Completing department-required reports within set standards
Managing communication with customer contact(s) related to the training schedule
Coordinating customer (agency) information between trainers
Operates under supervision from the Customer Education Lead
Relying on instructions and pre-established guidelines to perform the functions of the job