Customer Enablement Specialist | Fully Remote US

HireVue Inc•South Jordan, UT

5d•Remote

About The Position

Hirevue is seeking a Customer Enablement Specialist to build its customer enablement function using an AI-first, agent-driven approach. This role focuses on creating automated workflows, intelligent touchpoints, and self-serve experiences to drive customer adoption, deepen product value, and build systems for customer success at scale. The specialist will work directly with the Chief Evangelist and collaborate with Customer Success, Solution Architecture, and Renewals teams. This is a greenfield role where the individual will define how Hirevue's customers experience enablement. The position is fully remote within the US and requires the ability to work from home in a distraction-free environment. Hirevue also has a BYOD policy with Google User Enrollment for security.

Requirements

Technically fluent and customer-obsessed.
Early in career but thinks like a builder.
Has opinions about AI tools, automation workflows, and how technology should serve people.
Comfortable designing agent-based workflows and delivering training sessions.
Experience building with AI tools, agent frameworks, and automation platforms.
Ability to apply AI tools to real customer problems.
Thinks in systems and designs for scalability and autonomy.
Energized by direct customer engagement, including calls, training, and facilitation.
Proactive nature, designing systems to anticipate customer needs.
Confident and warm communication skills, able to explain complex AI workflows simply.
Builder mindset, comfortable with greenfield roles and creating playbooks.
Comfortable with ambiguity and shaping the evolution of the role.
Technical fluency, customer orientation, and a builder's mindset.
Ability to work from home in an environment free from distractions.
Must be able to attend virtual video meetings.

Nice To Haves

TA technology, HR tech implementation, or HR tech consulting experience.
Sales or CS enablement with hands-on experience building automated workflows and AI-powered content delivery.
RevOps or customer operations experience with a strong customer-facing component and a habit of building systems.
Early-career generalists who have taught themselves to build with AI tools and landed in a customer-facing or consulting role.
Solution Architecture or pre-sales professionals drawn to the post-sale world and excited to build the infrastructure that makes customers successful.

Responsibilities

Design and build Hirevue's customer enablement function using an agent-based, automated approach.
Build AI-powered workflows that deliver education, guidance, and nudges to customers.
Create intelligent self-serve experiences that feel personal at scale.
Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption.
Continuously test, iterate, and improve enablement, treating it as a product.
Directly engage with customers by delivering sessions and facilitating conversations.
Act as a proactive point of contact for the broader customer base.
Identify adoption signals, risk indicators, and expansion opportunities.
Represent Hirevue with warmth and expertise in customer interactions.
Program Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program.
Sustain connections with key customers between formal touchpoints.
Support the Chief Evangelist in preparing for and executing senior customer engagements.
Ensure strategic programs run smoothly.