Customer Enablement Specialist | Fully Remote US

HireVue•South Jordan, UT

4d•Remote

About The Position

Hirevue is seeking a Customer Enablement Specialist to build its customer enablement function using an AI-first, agent-driven approach. This role focuses on creating automated workflows, intelligent touchpoints, and self-serve experiences to drive customer adoption, deepen product value, and build systems for customer success at scale. The specialist will work directly with the Chief Evangelist and collaborate with Customer Success, Solution Architecture, and Renewals teams. This is not a support or service delivery role, but rather a strategic position focused on post-implementation customer success and building scalable enablement systems. The ideal candidate will be technically fluent, customer-obsessed, and possess a builder's mindset with experience in AI tools, automation workflows, and designing scalable systems. They will also engage directly with customers, delivering sessions and facilitating conversations, and support strategic customer programs like the Customer Advisory Board and Executive Sponsor Program.

Requirements

Technically fluent and customer-obsessed.
Early in career but thinks like a builder.
Has opinions about AI tools, automation workflows, and how technology should serve people.
Equally at home designing an agent-based workflow as delivering a training session.
Builds with AI, knows AI tools, agent frameworks, and automation platforms.
Thinks in systems; designs enablement that scales, adapts, and works without direct supervision.
Energized by direct customer engagement (calls, training, facilitation).
Proactive by nature; designs systems that anticipate customer needs.
Communicates with confidence and warmth, able to explain complex AI workflows simply.
Comfortable with ambiguity and shaping an evolving role.
Technical fluency, customer orientation, and a builder's mindset.
Experience in TA technology, HR tech implementation, or HR tech consulting.
Hands-on experience building automated workflows and AI-powered content delivery.
Experience in RevOps or customer operations with a strong customer-facing component and a habit of building systems.
Self-taught AI tool builders who have worked in customer-facing or consulting roles.
Solution Architecture or pre-sales professionals drawn to the post-sale world.
Must be able to work from home in an environment free from distractions.
Must be able to attend virtual video meetings.

Nice To Haves

Experience building a function from scratch (greenfield).

Responsibilities

Design and build Hirevue's customer enablement function using an agent-based, automated approach.
Build AI-powered workflows that deliver education, guidance, and nudges to the right customers at the right moment.
Create intelligent self-serve experiences that feel personal at scale.
Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption.
Continuously test, iterate, and improve enablement, treating it as a product.
Directly engage with customers by delivering sessions and facilitating conversations.
Act as a proactive point of contact for the customer base, reaching out before customers know they need assistance.
Identify adoption signals, risk indicators, and expansion opportunities.
Represent Hirevue with warmth and expertise in all customer interactions.
Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program.
Sustain connections with key customers between formal touchpoints.
Support the Chief Evangelist in preparing for and executing senior customer engagements.
Ensure strategic programs run smoothly.