Support Engineer | Fully Remote US

HireVue Inc•Sandy, UT

5d•Remote

About The Position

As a member of Hirevue's Corporate Service Desk team, you will be responsible for managing tickets and ensuring the organization runs at peak performance. This role requires ingenuity, clear communication, and a "can-do" attitude. You will serve as the primary point of contact for the internal team, providing a seamless and responsive IT experience to empower employees. The role involves supporting hardware, software, and account access issues, troubleshooting core tools, managing the onboarding and offboarding process, handling the ITSM queue, supporting A/V technology for hybrid meetings, and creating knowledge base articles.

Requirements

2+ years in a technical helpdesk or enterprise support role.
Proficiency in both macOS and Windows troubleshooting.
Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
Exceptional communication skills and the ability to remain calm under pressure.
Associate degree in IT or equivalent practical experience.

Nice To Haves

JAMF Certified Associate
Google Workspace Administrator
CompTIA A+ or Network+
ITIL Foundation

Responsibilities

Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need.
Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
Support conference room A/V technology to keep hybrid meetings productive.
Author FAQs and internal knowledge base articles to empower users and streamline support workflows.