Customer Enablement Specialist | Fully Remote US

HireVue Inc • South Jordan, UT

6d • Remote

About The Position

Hirevue is seeking a Customer Enablement Specialist to build its customer enablement function using an AI-first, agent-driven approach. This role focuses on creating automated workflows, intelligent touchpoints, and self-serve experiences to drive customer adoption, deepen product value, and build systems for customer success at scale. The specialist will work directly with the Chief Evangelist and collaborate with Customer Success, Solution Architecture, and Renewals teams. This is not a support or service delivery role, but rather a strategic position focused on post-implementation customer success and system building. The role involves designing and building AI-powered workflows, creating personalized self-serve experiences, partnering with various departments to translate platform capabilities into enablement systems, and continuously iterating on enablement strategies. Additionally, the role includes direct customer engagement, such as delivering sessions and facilitating conversations, acting as a proactive point of contact, identifying adoption signals and expansion opportunities, and representing Hirevue with expertise. The specialist will also support strategic customer programs like the Customer Advisory Board and Executive Sponsor Program, maintaining customer relationships and ensuring smooth program execution.

Requirements

• Technically fluent and customer-obsessed.
• Early in career but thinks like a builder.
• Has opinions about AI tools, automation workflows, and how technology should serve people.
• Skilled in designing agent-based workflows and delivering training sessions.
• Proficient with AI tools, agent frameworks, and automation platforms.
• Thinks in systems and designs scalable, adaptive solutions.
• Energized by direct customer interaction, including calls, training, and facilitation.
• Proactive in nature, designing systems that anticipate customer needs.
• Communicates with confidence and warmth, able to explain complex AI workflows simply.
• A builder who is excited by greenfield opportunities and comfortable creating playbooks.
• Comfortable with ambiguity and shaping the evolution of the role.
• Technical fluency, customer orientation, and a builder's mindset.
• Experience in TA technology, HR tech implementation, or HR tech consulting.
• Experience in Sales or CS enablement with hands-on experience building automated workflows and AI-powered content delivery.
• Experience in RevOps or customer operations with a strong customer-facing component and a habit of building systems.
• Early-career generalists who have taught themselves to build with AI tools.
• Solution Architecture or pre-sales professionals drawn to the post-sale world.
• Must be able to work from home in an environment free from distractions.
• Must have the ability to attend virtual video meetings.

Responsibilities

• Design and build Hirevue's customer enablement function using an agent-based, automated approach.
• Build AI-powered workflows that deliver education, guidance, and nudges to customers.
• Create intelligent self-serve experiences that feel personal at scale.
• Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption.
• Continuously test, iterate, and improve enablement strategies, treating enablement like a product.
• Deliver sessions and facilitate conversations directly with customers.
• Act as a proactive point of contact for the broader customer base.
• Identify adoption signals, risk indicators, and expansion opportunities.
• Program Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program.
• Sustain connections with key customers between formal touchpoints.
• Support the Chief Evangelist in preparing for and executing senior customer engagements.
• Keep strategic programs running smoothly.

Benefits

• Equal treatment and opportunity in all aspects of recruitment, selection, and employment.
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law.
• A community of inclusion, and an environment free from discrimination, harassment, and retaliation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed