Customer Education Manager, Webinars & Training

BioRender Inc.•Remote (Canada),

63d•Remote

About The Position

BioRender's webinars program is a powerful lever for driving platform engagement, and we’re now investing to take it to the next level. As our Customer Education Manager, Webinars & Training, you’ll be the face of BioRender’s live and scaled learning programs. You’ll own the execution of our webinar program including content development, upkeep and delivery while also building out formal training courses, certification programs, and digital learning paths that make BioRender mastery accessible to every user, everywhere. This role sits within the Customer Education team and works in close partnership with CSMs, Account Executives, and Marketing with a goal to increase active users and make education a core revenue lever at scale.

Requirements

3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS company
Background in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicate
Have experience using the BioRender system
Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiences
Strong on-camera and on-stage presence — you’re a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executives
Experience building structured learning programs: courses, certifications, or multi-session training curricula
Ability to create content independently — scripts, slide decks, facilitation guides, and follow-up materials
Data-driven mindset: you track what’s working, iterate quickly, and can tie education programs to business outcomes
Highly organized and self-directed — you can manage a complex webinar calendar while simultaneously building longer-term training infrastructure
Collaborative and cross-functional — you work naturally with CS, Marketing, and Product to align programs with business priorities

Nice To Haves

Experience with instructional design frameworks
Familiarity with webinar platforms like Zoom Webinars, and LMS or course-authoring tools (Teachable, Thinkific, Articulate, etc.)
Experience building train-the-trainer programs or champion advocacy models
Comfort with localization strategy — adapting content for different regions, timezones, and languages
Familiarity with lifecycle marketing or CS platforms (Customer.io, Gainsight, Intercom)

Responsibilities

Serve as the primary host, facilitator, and face of BioRender’s 1:many webinar program — delivering live sessions that are engaging, high-quality, and grounded in adult-learning principles
Own the execution of the full webinar calendar: planning with our team, content development, promotion coordination, and delivery
Help to introduce localization across timezones and languages to expand global reach and accessibility
Expand content variety — from platform how-tos and feature deep-dives to use-case-based sessions and Q&A formats
Design and maintain standardized CSM-facing webinar playbooks, email templates, and modular slide decks so CSMs can promote and support sessions without building from scratch
Lead dedicated, customized training sessions for high-ARR enterprise accounts — tailoring content to their team’s specific use cases, workflows, and skill levels
Help develop a scaled process for CSMs requesting live webinars through our team
Support champions with train-the-trainer resources and internal rollout materials
Design and deliver structured learning paths for different user types — new users, power users, admins, and scientific roles
Create digital learning courses that complement live webinars and enable self-paced skill-building at scale