Customer Data and EDI Coordinator

Lewis Bakeries•Evansville, IN

9d•Onsite

About The Position

The Customer Data & EDI Coordinator is responsible for the accurate setup, maintenance, and validation of customer, item, pricing, and EDI-related data across customer portals, internal systems, and ERP platforms. This role serves as a critical link between Sales, Customer Service, Supply Chain, and Finance to ensure customer information is maintained accurately and transactions flow seamlessly through electronic data interchange (EDI) systems. The position requires exceptional attention to detail, strong organizational skills, and the ability to manage large volumes of data while maintaining accuracy and compliance with customer requirements.

Requirements

Associate degree preferred or equivalent experience.
2+ years of administrative, customer service, data entry, EDI, or ERP-related experience.
Experience with ERP systems (Sage X3 preferred).
Strong proficiency in Microsoft Excel.
Excellent attention to detail and data accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and problem-solving skills.

Responsibilities

Create and maintain customer master records within Sage X3 and related systems.
Set up new customer accounts, ship-to locations, bill-to locations, and customer-specific requirements.
Maintain customer hierarchy information and account structures.
Validate data accuracy and completeness prior to activation.
Monitor inbound and outbound EDI transactions.
Assist with customer EDI onboarding, testing, and setup activities.
Investigate and resolve EDI errors, rejections, and transaction discrepancies.
Coordinate with customers, brokers, and third-party EDI providers to resolve issues.
Maintain customer-specific item cross-references.
Set up and update pricing, allowances, promotions, and trade agreements.
Ensure customer portals and internal systems remain synchronized.
Verify accuracy of product attributes and item master information.
Conduct routine audits of customer and item master data.
Identify and correct data inconsistencies.
Generate reports related to customer setup, EDI activity, and data quality metrics.
Support month-end and year-end reporting requirements.
Partner with Sales, Customer Service, Supply Chain, and Finance to support customer onboarding and ongoing account maintenance.
Assist with customer deductions prevention through accurate setup and maintenance of customer data.
Participate in ERP and systems improvement initiatives.

Benefits

Medical coverage with weekly premiums as low as $10 and a low-deductible plan design
Comprehensive dental coverage, including orthodontic benefits for dependent children
Company-funded pension plan
401(k) with company matching contributions
Company-paid short-term and long-term disability insurance
Paid Personal Time Off (Vacation, Personal, and Sick time)
Paid holidays
Relocation assistance available for qualified candidates
Professional development opportunities
Long-term career growth