Customer Correspondence Specialist

Kemper • Chesterfield, MO

2d • Onsite

About The Position

Kemper is hiring a customer-facing specialist for its Kemper Life operations team in Chesterfield, Missouri. The position is described as working on the front line, answering a high volume of incoming customer calls and researching and resolving customer inquiries accurately, effectively, and courteously. The level and compensation will be commensurate with experience.

New team members are scheduled from 9:30 a.m. to 6:00 p.m., Monday through Friday. After training, flexible scheduling may be available, including four 10-hour days or a hybrid schedule of three days in the office and two days working from home. The minimum job requirements specify that this is an in-office role.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Prior experience in a role using verbal and written communication and professional telephone skills.
• Experience demonstrating the ability to represent the company professionally.
• Proven ability to multitask.
• Examples of organizational skills and the ability to prioritize work.
• Strong problem-solving skills and the ability to break down complex problems and find solutions.
• Ability to cope with uncertainty and learn quickly.

Nice To Haves

• Previous insurance experience.
• Previous call center experience.

Responsibilities

• Answer customer calls.
• Display empathy and understanding of customer needs and wants.
• Research customer issues.
• Resolve customer inquiries accurately.
• Maintain service-level standards, including quantitative and qualitative measures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED