Customer Correspondence Specialist

Kemper • Chesterfield, MO

18h • Onsite

About The Position

The Customer Correspondence Specialist works on the front line of customer service, answering a high volume of customer telephone inquiries effectively, accurately, and courteously. The role involves researching and resolving customer questions while maintaining service-level standards for both quantitative and qualitative measures. This is an in-office position located in Chesterfield, Missouri. New team members are scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m. After training, flexible scheduling may be available, including four 10-hour days or a hybrid schedule of three days in the office and two days working from home. Compensation and level are commensurate with experience.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Prior experience in a role involving verbal and written communication and professional telephone skills.
• Experience demonstrating the ability to represent the company professionally.
• Demonstrated ability to multitask.
• Organizational skills and the ability to prioritize work.
• Problem-solving skills and the ability to break down complex problems and find solutions.
• Ability to learn quickly and cope with uncertainty and complex challenges.
• Ability to manage information in a visually appealing and easy-to-understand way.
• Ability to work across teams and collaborate with others.

Nice To Haves

• Previous insurance experience.
• Previous call center experience.

Responsibilities

• Answer customer calls.
• Display empathy and understanding of customer needs and wants.
• Research customer issues.
• Resolve customer inquiries accurately.
• Maintain service-level standards, including quantitative and qualitative measures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED