Customer Consultant I PT 20+
About The Position
The Customer Consultant I responds to customer inquiries by telephone and answers calls for the bank location. This part-time role is 20 or more hours per week and provides support for routine account requests, online and mobile banking, and customer account maintenance. The consultant researches and resolves customer problems and serves as a liaison with other bank departments when needed. Regular and reliable attendance is an essential function. Employees are accountable for all duties of the job; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. It is largely sedentary and involves regularly talking or hearing, vision requirements for close and distance work, color vision, and adjusting focus. The employee may need to lift up to 25 pounds. The starting pay is $18.00 to $23.00 per hour, depending on experience. The position is anticipated to close November 12, 2026, or when filled. Information about employee benefits is available on the Alpine Bank Careers Page; specific benefits are not listed in the posting.
Requirements
- High school diploma or GED equivalent required.
- Skill in understanding customer needs and delivering unsurpassed customer service.
- Understanding and application of banking compliance regulations.
- Ability to follow instructions and pre-established guidelines.
- Ability to manage time and resources effectively to complete work efficiently.
- Strong verbal and written communication skills.
- Knowledge of and comfort using internet software.
- Ability to maintain confidentiality.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Answer phones for the bank location.
- Assist customers with routine account requests, including funds transfers, stop payments, checking and savings account transaction inquiries, funds availability inquiries, and third-party check verification requests.
- Assist customers with general online and mobile banking requests, including enrollment, Bill Pay, eStatements, deposits, and use of banking features.
- Perform general customer account maintenance, such as address changes and check orders.
- Research and resolve customer problems, acting as a liaison between customers and other bank departments when necessary.
- Perform customer-requested research, including printing statements and check copies.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
