Customer Compliance - Lead

DP World•Kansas City, MO

4d•Onsite

About The Position

DP World is growing, and we need motivated and reliable Customer Compliance - Lead in Kansas City, MO! The ideal candidate is fast learning, quick thinking and reliable. When you join our team, you will have the opportunity to participate in training for the necessary skills and experiences that will change your career!

Requirements

High school diploma required
Strong verbal and written communication, analytical, and organizational skills.

Nice To Haves

knowledge of quality standards (ISO9001, 14001, 45001) a plus
3-5 years’ experience in a B2B service-related position.
2-3 years’ Quality Assurance, Information Technology, or Analytics .
Experience as an Auditor in a Logistics and/or Manufacturing environment.
Experience working within a Data Center

Responsibilities

Document installation progress and update asset management systems.
Coordinate efficient operation of the department and ensure procedures are documented and followed.
Assist with monitoring daily KPI’s, Quality Metrics, & productivity administration is completed accurately and on time.
Liaison with all operational departments to ensure smooth workflow & maximum synergy.
Follow detailed deployment instructions, technical diagrams, and build sheets.
Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs).
Assist with planning and participating in the warehouse operations and activities.
Responsible for assisting with training, development, and execution of supplier and customer policies and procedures.
Administer all reports and documentation relative to assigned processes.
Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP
Assist with research and reconcile any exception inventory discrepancies.
Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart.
Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures.
Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and
Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing.
Constructively observe processes and procedures to provide feedback.
Other duties as assigned to the supplier compliance team.