Specialist, Customer Compliance

Columbus McKinnon Corporation•Town of Amherst, NY

5d•$19 - $24

About The Position

The Customer Compliance Specialist will be responsible for creating new customer accounts and maintaining customer information to ensure we are meeting customer expectations. This position will also be responsible for processing credits and returns. They will interact with customers, sales reps, customer service representatives and other internal departments.

Requirements

Focus on efficiency, accuracy, attention to detail.
Strong organizational skills with the ability to adapt and successfully multi-task.
Current working knowledge of Excel and Outlook.
Excellent interpersonal and communication skills.
Genuine desire to service the customer.
Exhibits creativity and tenacity to drive through to effective solutions to data entry challenges.
Manage multiple projects and timelines with a sense of urgency.
Ability to problem solve and think creatively.
Forms strong working relationships with the team.
Excellent time management skills.
Excellent verbal and written communication skills.
High School Diploma required.
1-2+ years’ related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Associate’s degree from two year college or technical school preferred.
SAP & Salesforce knowledge a plus.

Responsibilities

Enters customer master data into all ERP systems.
Reviews customer master data regularly to check for consistency and accuracy.
Interface with plant personnel, customer service, sales, and credit department on credit & return requests.
Enters CSCL’s into ERP system to define the situation and ensure details are documented.
Handles incoming requests for access to our Customer Portal and Compass.
Reviews, analyzes, and validates documentation to support audit compliance and ensure record accuracy.
Processes returns, credits, and warranty claims in accordance with established policies and procedures.
Learn the organization’s products, services, and policies through various training programs.
Meets target Key Performance Indicator's to process customer data and credit turnaround times.
Monitors Outlook mailboxes and ensures all inquiries are responded to within expected timeline.
Perform other duties as assigned.