CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

Mathis Home•Oklahoma City, OK

2d•$15 - $17•Onsite

About The Position

The Customer Care Specialist Tier I assists internal and external customers across multiple locations by phone and in person. The role handles calls, provides information and directions, transfers callers to the appropriate departments, and uses Storis to take payments, manage delivery schedules, and look up delivery times. The specialist also supports customers, sales associates, and delivery drivers with purchases and service needs. Responsibilities include handling warranty and return inquiries; ordering replacement parts; following up with factories on outstanding service orders; reviewing non-sellable reports to address items waiting on parts; maintaining a neat office; and filing daily invoices. The position requires open availability, with weekends as needed, and is based in an indoor, climate-controlled environment.

Requirements

Ability to repetitively use arms, hands, and fingers.
Ability to work in a fast-paced, versatile environment.
Ability to communicate in an upbeat and friendly manner with internal and external customers.
Positive attitude and ability to work effectively with a team.
Basic knowledge of operating computer and phone systems.
Ability to perform stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing or listening, and repetitive motion.
Ability to lift up to 10 pounds occasionally.
Open availability; weekends as needed.

Responsibilities

Answer, screen, and forward phone calls for multiple locations in a timely manner.
Provide directions and transfer calls to the appropriate department.
Use Storis to take payments, schedule or change deliveries, and look up delivery times.
Provide timely and accurate information in response to customer requests and concerns.
Assist customers, sales associates, and delivery drivers with purchases.
Handle warranty and return inquiries by phone and in person.
Order replacement parts for missing hardware, legs, finials, and upholstery or leather panels.
Follow up with factories on outstanding service orders and provide status updates.
Work the non-sellable report to eliminate items waiting on parts.
Partner with sales associates to meet and exceed customer service expectations.
Organize and manage multiple priorities.
Maintain a neat and clean office appearance.
File daily invoices.
Perform other duties as directed by management.