CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

Mathis Home • Oklahoma City, OK

2d

About The Position

The Customer Care Specialist Tier I assists internal and external customers across multiple locations, primarily by phone and also through face-to-face interactions. The role provides timely, accurate information and support with customer requests and concerns, purchases, warranties, returns, deliveries, and service orders. It also includes administrative and office-maintenance tasks in a fast-paced environment.

Requirements

• Ability to repetitively use arms, hands, and fingers.
• Ability to work in a fast-paced, versatile environment.
• Ability to communicate in an upbeat and friendly manner with internal and external customers.
• Positive attitude and ability to work effectively with a team.
• Basic knowledge of operating computer and phone systems.
• Ability to perform the listed physical activities, including stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, listening, and repetitive motion.
• Ability to lift up to 10 pounds occasionally.

Responsibilities

• Answer, screen, and forward calls to the appropriate department in a timely manner, and provide information such as directions.
• Use Storis to take payments, schedule or change deliveries, and look up delivery times for customers.
• Provide timely and accurate information in response to customer requests and concerns; assist customers, sales associates, and delivery drivers with purchases.
• Handle inbound calls and face-to-face customer interactions regarding warranties and returns.
• Order parts for missing hardware and replacement components, including legs, finials, and upholstery or leather panels.
• Follow up with the factory on outstanding service orders and update their status.
• Work the non-sellable report to address items waiting for parts.
• Partner with sales associates to meet and exceed customer service expectations.
• Organize and manage multiple priorities.
• Keep the office neat and clean and file daily invoices.
• Perform other duties as directed by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Accident coverage
• Critical illness coverage
• Hospital indemnity coverage
• Short-term disability
• Long-term disability
• Employee assistance program
• Paid vacation
• Employee discounts
• On-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed