CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)
About The Position
This role involves assisting external and internal customers for multiple locations over the phone and in person. Responsibilities include answering, screening, and forwarding calls, taking payments, scheduling/changing deliveries, and looking up delivery times. The specialist will also provide information on customer requests and concerns, assist with purchases, handle warranties and returns, order parts, follow up on outstanding service orders, and manage a non-sellable report. Additionally, the role requires partnering with sales associates, organizing priorities, maintaining office appearance, and filing daily invoices.
Requirements
- Ability to repetitively use arms, hands, and fingers
- Ability to work in fast pace versatile environment
- Ability to communicate in a upbeat and friendly manner with internal and external customers
- Providing a positive attitude while working effectively with a team
- Basic knowledge to operate computer and phone systems
- Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion
- Lifting up to 10 lbs occasionally
Responsibilities
- Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner
- Giving directions, transferring calls to correct departments (corporate, customer service, sales, merchandising, front office, reception, etc.)
- Using Storis to take payments, schedule/change deliveries, look up delivery times for external customers
- Providing timely and accurate information to customers requests and concerns
- Assisting customers, sales, and delivery drivers with purchases
- Handling inbound calls and face-to-face interactions with customers regarding warranties and returns
- Ordering all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- Following up with the factory on outstanding service orders to update status
- Working the non-sellable report to eliminate items waiting on parts
- Partnering with sales associates to meet and exceed customer service expectations
- Organizing and managing multiple priorities
- Maintaining the office appearance by keeping everything neat and clean
- Filing the daily invoices
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Life Insurance
- HSA
- FSA
- Accident coverage
- Critical Illness coverage
- Hospital Indemnity coverage
- Short- and Long-Term Disability
- Employee Assistance Program
- Paid Vacation
- Employee Discounts
- On-site Gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
