Customer Care Specialist
MerchantE
·
Posted:
August 15, 2023
·
Hybrid
About the position
The job overview for this position is to ensure correct, efficient, and memorable service to all clients through inbound and outbound calls. The role requires availability to work varied shifts and days, including holidays, weekends, and graveyard shifts. The position will be a hybrid of remote work and some days in Alpharetta. The main responsibilities include resolving customer inquiries, navigating online tracking and database applications, entering data and change requests, reviewing reports, and providing technical knowledge and solutions to meet merchant's needs.
Responsibilities
- Review and resolve customer inquiries and concerns in a fast-paced contact center environment
- Navigate online customer tracking and database applications
- Enter data and submit change requests
- Review merchant reports and in-house reports
- Retain customers by delivering excellent service, price negotiations, and rate reviews
- Provide solutions to meet merchant's needs
- Provide technical knowledge to assist customers regarding Merchant e-Solutions services and equipment
- Access online reference library for autonomous problem solving
- Communicate with customers through inbound and outbound calls
Requirements
- Availability to work varied shifts and days, including holidays, weekends, and graveyard shifts
- Ability to provide correct, efficient, and memorable service to clients through inbound and outbound calls
- Proficiency in navigating online customer tracking and database applications
- Data entry and change request submission skills
- Ability to review merchant reports and in-house reports
- Retention of customers through excellent service, price negotiations, and rate reviews
- Knowledge of Merchant e-Solutions services and equipment to assist customers
- Autonomous problem-solving skills using online reference library
- Strong communication skills
Benefits
- Excellent customer service training and experience
- Opportunity for price negotiations and rate reviews
- Access to online reference library for autonomous problem solving
- Opportunity for career growth and advancement
- Strong organizational and negotiation skills
- Opportunity for consultative sales and account relationship management
- Opportunity to work in a high-volume environment
- Opportunity to work with complex computer applications
- Opportunity for problem-solving skills development
Onsite
·
Full-time
·
Dev & Engineering
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Hybrid
·
Full-time
·
Customer Service
·
Entry Level
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Other
·
Full-time
·
Dev & Engineering
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Similar Jobs
Onsite
·
Full-time
·
Customer Service
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Customer Service
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Hybrid
·
Full-time
·
Customer Service
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Customer Service
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Remote
·
Full-time
·
Customer Service
·
Entry Level
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Contract
·
Customer Service
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
MerchantE
MerchantE is a global network that enables businesses to make secure payments through a variety of methods such as online and mobile.
Company Overview
MerchantE is a global network that enables businesses to make secure payments through a variety of methods such as online and mobile.
Benefits
- Bachelor’s degree in Business Administration, Engineering, or industry-related field preferred.
- At least 5 years of industry-related experience with Card Brand rules and regulations.
- Working knowledge of the payments industry and Card Brand rules and regulations; ability to research and apply specific rules as needed.
- Strong research, data analysis, and process improvement skills.
- Project management skills including attention to detail and ability to course correct as needed to ensure outcomes are achieved.
- Motivated self-starter who operates with an ownership mindset and takes responsibility and accountability for the success of the department and organization as a whole.
- Excellent written and verbal communication skills.
- Strong critical thinking and problem-solving skills with an ability to translate minutiae into a broader business perspective.
- Highly organized and adept at multi-tasking and adapting to evolving priorities.
- Flexible, intellectually curious, creative thinker with the ability to connect dots, define business tradeoffs, generate out-of-the-box solutions, and manage uncertainty.
- Strong interpersonal skills with presence and the ability to clearly communicate compelling messages to senior and executive management, external stakeholders, peers, and team members.
- Team oriented, collaborative, diplomatic, and flexible, with strong presentation skills.
- Openly shares feedback, information, ideas, and best practices.
- Proficiency in Excel and report building.
Less details