Customer Care Representative - HR Benefits & Finance - Remote $18/Hr

Military Spouse Corporate Career Network

1d•Remote

About The Position

In this role, you will work as part of a team that provides quality customer care by helping client employees, retirees, and others understand, enroll in, and use their HR plans (401(k), health insurance, pension, payroll, etc.). The role resolves questions and issues arising from inbound calls, chats, secure online requests, and written requests. This is a seasonal role.

Requirements

Required skill set, education requirements, and experience

Responsibilities

Handle a high volume of inbound and outbound calls; answer questions, educate customers on benefits and HR programs, and follow up on pending cases
Resolve complex HR and financial issues
Serve as the primary point of contact for employees, retirees, and beneficiaries seeking assistance with employer-sponsored benefits and HR programs.
Research, interpret, and explain complex policies, plan provisions, eligibility rules, and payroll-related impacts.
Use critical thinking and problem-solving skills to resolve issues that often require navigating multiple systems, reviewing documentation, and coordinating with internal and external partners.
Educate customers on benefit options and financial decisions while ensuring compliance with client policies and regulatory requirements.
Process transactions such as: Health enrollments, Tax and direct deposit updates, 401(k) withdrawals/contributions, Retirement elections
Manage customer cases requiring additional investigation or follow-up.
Coordinate with third-party vendors, payroll teams, benefits administrators, and other stakeholders to resolve complex issues.
Conduct outbound follow-up communications to provide status updates or complete outstanding actions.
Navigate multiple systems and applications simultaneously
Research and communicate with third parties on behalf of customers