Customer Care Field Representative - San Antonio

Legend Homes • San Antonio, TX

4d • Onsite

About The Position

Camillo Companies is actively seeking a Customer Care Representative. They must be able to facilitate the completion of all warranty requests while maintaining a high level of customer satisfaction. This role will report directly to the Customer Care Manager. The ideal candidate will be experienced in resolving customer issues after the closing of a home. This person must be exceedingly well organized, flexible, comfortable being in the neighborhood all day, and enjoy the administrative challenges of supporting office and field personal alike.

Requirements

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment.
• Ability to build positive rapport with individuals at all levels of the organization, as well as outside the company.
• Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.

Nice To Haves

• Minimum of 2+ years’ experience in residential construction preferred
• OSHA 10/30 construction qualification preferred

Responsibilities

• Responsible for warranty calls in numerous communities
• Management of warranty claims
• Evaluate homeowner claims
• Effectively schedule repairs with subcontractors and homeowners for completion
• Conduct follow-up visits with the homeowner to ensure that all necessary work has been completed and conforms with company standards
• Hold subcontractors accountable for any substandard work and quality repairs
• Actively participate in weekly team meetings to assure weekly/monthly goals are met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED