Customer Care - South & West San Antonio

Clayton • San Antonio, TX

4d • Onsite

About The Position

Customer Care Technicians conduct QA walks, buyer walks, and resolve warranty calls made by Bohn homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty, and work with customers, manager vendors, and subcontractors to resolve the issue quickly. Customer Care Technicians are responsible for resolutions in multiple communities to which they are assigned and work primarily from their vehicles and in or around customers' homes.

Requirements

• Knowledge of construction, warranty as well as sales and operations.
• Considerable initiative and drive. Self-starter/motivated.
• Able to balance multiple and competing priorities simultaneously.
• Problem-solving skills are a must.
• Able to see the Big Picture while maintaining focus on the day-to-day details that result in a successfully developed community.
• Excellent written and verbal communication skills, as well as the ability to listen.
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Positive attitude
• Have excellent time management, organizational and scheduling skills
• Detail Oriented.
• Resourceful and innovative
• Curiosity and open-mindedness

Responsibilities

• Possesses an unwavering commitment to Customer Satisfaction.
• Assures that the quality of homes in their area meets company standards
• Maintains a high level of visibility in the home building business, actively participating in promoting their communities
• Assists in resolving any issues that arise in their projects
• Manage and schedule all other repairs with contractors and customers
• Complete repairs, and when a vendor is needed Follow up, inspect and ensure completion of all repairs
• Follow up, inspect and insure completion of all repairs
• Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
• The ability to say "no" and overcome objections in a professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed