Customer Care - South & West San Antonio

Clayton Homes•San Antonio, TX

3d•Onsite

About The Position

Customer Care Technicians conduct QA walks, buyer walks, and resolve warranty calls made by Bohn homeowners. This involves visiting homes to inspect issues, determine warranty eligibility, and collaborate with customers, managers, vendors, and subcontractors to ensure swift resolution. Technicians are assigned to multiple communities and work primarily from their vehicles and in and around customers' homes.

Requirements

Knowledge of construction, warranty, sales, and operations.
Considerable initiative and drive.
Self-starter/motivated.
Ability to balance multiple and competing priorities simultaneously.
Problem-solving skills.
Ability to see the Big Picture while maintaining focus on the day-to-day details.
Excellent written and verbal communication skills.
Ability to listen.
Ability to deal with and remain calm in confrontational situations and deal with negativity.
Positive attitude.
Excellent time management, organizational, and scheduling skills.
Detail-oriented.
Resourceful and innovative.
Curiosity and open-mindedness.

Responsibilities

Conduct QA walks and buyer walks.
Resolve warranty calls by visiting homeowners' homes to inspect issues.
Determine warranty eligibility for reported issues.
Work with customers, managers, vendors, and subcontractors to resolve issues quickly.
Manage and schedule repairs with contractors and customers.
Complete repairs and coordinate vendor involvement when necessary.
Follow up on and inspect all repairs to ensure completion.
Instruct customers on home maintenance and communicate non-warrantable items.
Maintain a high level of visibility in the home building business and promote communities.
Assure the quality of homes in their assigned areas meets company standards.
Say "no" and overcome objections professionally.
Balance multiple and competing priorities simultaneously.
See the Big Picture while maintaining focus on day-to-day details.