Customer Care & Operations Coordinator

OLG • Sault Ste. Marie, ON

3d • CA$53,600 - CA$80,400 • Onsite

About The Position

We are ready to take this game to the next level and need someone passionate to provide coordination and executive administrative support to both the VP, Customer Care and the VP, Operations, enabling the efficient day-to-day operation of the Customer Care & Operations function. The position adds value by ensuring priorities; reporting, meetings, communications, and administrative processes are managed accurately and proactively to support service excellence, operational effectiveness, and timely execution of business objectives.

Requirements

• Post-secondary education in Business Administration or a related field, or equivalent experience.
• Strong knowledge of administrative coordination, including calendar management, meeting coordination, correspondence, and document preparation.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience using project management tools to manage timelines and support team deliverables.
• Understanding of customer service and operational support environments, with proven adaptability in fast-paced settings.
• Awareness of risk and compliance considerations, particularly in regulated environments.
• Minimum 1 year of experience in an administrative, executive support, or coordinator role.
• Experience supporting senior leaders and managing multiple priorities effectively.

Nice To Haves

• Familiarity with Microsoft Dynamics 365 Finance and Operations is an asset.
• Experience in customer service, operations, or regulated environments is an asset.

Responsibilities

• Provide day-to-day coordination and executive administrative support to both the VP, Customer Care the VP, Operations, and their teams while reporting to the VP, Customer Care, to help ensure efficient department operations.
• Coordinate travel and expense management activities, including travel arrangements and authorizations, expense reports, and invoice management.
• Assist in the preparation and consolidation of reports, dashboards, and presentation materials for internal and external stakeholders, as directed.
• Plan, organize, and coordinate logistics for team meetings, training sessions, town halls, conferences, and other departmental events.
• Schedule and coordinate meetings and events with internal and external stakeholders; prepare agendas; record and distribute minutes, Q&A documents, and action items; and monitor follow-up to support timely completion, ensuring smooth execution, effective communication, and a high standard of organization.
• Track department-specific initiatives and activities to support alignment with operational priorities, service goals, and timelines.
• Prepare, process, and maintain correspondence and business documents and related administrative records, to support timely resolution of requests.
• Manage departmental financial and administrative processes from requisitioning to receivership, including requisitions, purchase orders, statements of work (SOWs), and invoices.
• Support committees and working groups by managing agendas, materials, documentation, action tracking, and follow-up across initiatives to support structured oversight and execution.
• Support and execute special projects and departmental initiatives as required, coordinating inputs, tracking progress, and ensuring deliverables are completed on time and aligned to business objectives.

Benefits

• Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
• Participation in a highly desirable defined benefit pension plan.
• Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
• Competitive paid time-off provisions to support work-life balance and well-being.
• Become your best self with access to new opportunities and personalized support programs.
• 24/7 access to robust online learning programs.
• Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree