Customer Care Coordinator

Lifeway Mobility • Hartford, CT

1d • Onsite

About The Position

Lifeway Mobility, a provider of accessibility solutions to individuals with limited mobility, is seeking Customer Care Coordinators (CCC). CCCs are the first point of contact for prospective customers, responsible for answering and returning calls, ensuring Lifeway’s products meet customer needs, and scheduling initial evaluations with customers for the Lifeway Sales team. They qualify leads, prepare customers and family members for evaluations, and maintain comprehensive notes in the CRM. A typical day involves answering calls, voicemails, and emails, qualifying customers, scheduling evaluations, and using the ERP system to track interactions and provide detailed notes for Sales Consultants. CCCs work closely with the sales team and local branch to ensure efficient customer care and provide Sales Consultants with necessary information for successful evaluations.

Requirements

• 2+ years in a similar role
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in the MS Office suite
• Familiarity with CRM software

Nice To Haves

• A desire to work for a company who is providing solutions that reduce falls and allow individuals to continue to live in their own homes

Responsibilities

• Answering and returning phone calls from customers looking for solutions
• Ensuring that Lifeway’s products will meet the needs of the customer
• Scheduling initial evaluations with customers for the Lifeway Sales team
• Qualifying leads
• Preparing the prospective customer and any family members for the evaluation
• Ensuring that all notes are in our CRM and are comprehensive
• Utilizing our ERP system to track interactions and to provide detailed notes for our Sales Consultants
• Working closely with the sales team and local branch, ensuring that our customers are taken care of as efficiently and quickly as possible
• Ensuring that our Sales Consultants are entering the customer's home armed with the information needed for a successful evaluation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed