Customer Care Intern - Summer 2027

Nebraska Public Power District•Norfolk, NE

10d•Onsite

About The Position

This is a temporary entry-level customer care position. The incumbent assumes primary accountability for customer relationships by assisting customers with after normal business hours inquiries, requests, and outage calls. The intern will receive training during the first week from 8:00 am to 4:30 pm, and then adjust to a 4:00 pm to 12:00 am shift for the remainder of the internship. The work schedule is Monday through Friday with no weekends.

Requirements

Must be enrolled in an accredited two-year or four-year college/university carrying a minimum of 12 semester units or eight quarter units with freshman, sophomore, junior, or senior standing in a related major and must maintain enrollment throughout the internship.
The internship/training must be in the student's field of study.
Excellent keyboarding skills (minimum of 35 words per minute).
Completion of written and grammar skills test.
Ability to present oneself in a professional manner.

Responsibilities

Provide excellent customer service to internal and external customers by providing knowledge-based solutions to customer issues that are in the best interest of NPPD and our customers. This includes account collections, requests, and outage calls.
Ensure the integrity of information provided to customers by referencing specific procedures and reference documents.
Effectively use NPPD systems such as SOS, CISCO phone system, and SharePoint to successfully complete assigned tasks.
Follow NPPD safety processes and procedures.
Accountable for other duties as assigned.