2027 Summer Customer Experience Intern
About The Position
WoodmenLife is seeking a Customer Experience Intern to join their team in Omaha, Nebraska for a 10-week Summer Internship Program. This role will support initiatives aimed at improving experiences for members, representatives, and associates. The intern will gain hands-on exposure to customer insights, journey mapping, process improvement, project coordination, and business transformation efforts. The program is designed to integrate interns who bring fresh perspectives, contribute to value-added work, and enhance the talent pipeline, offering real-world experience and mentorship. WoodmenLife is a not-for-profit life insurance company with over 135 years of service, focused on protecting financial futures and making a difference in communities.
Requirements
- Pursuing a Bachelor's degree in Business Administration, Marketing, Business Analytics, Communications, Project Management, or a related field.
- Rising Sophomore, Junior, Senior, or graduate student with a minimum 3.0 GPA.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to gather, interpret, and present data from multiple sources.
- Proficiency in Microsoft Excel, PowerPoint, and related Office applications.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and deadlines.
- Ability to work collaboratively across departments.
- The ability to craft clear, concise, and effective prompts to get accurate results from generative AI tools like Copilot.
- Familiarity with AI-powered work tools (e.g., Copilot) for content creation, analysis, and productivity.
- Understanding the responsible use of AI, including identifying and mitigating bias and ensuring data privacy and security.
- Demonstrated ability to provide seamless, trustworthy, attentive, and resourceful (S.T.A.R.) customer service.
- Passion for making an impact in local communities.
Nice To Haves
- Demonstrated leadership through school, work, volunteer, or extracurricular activities.
- Ability to develop and deliver presentations to diverse audiences.
Responsibilities
- Gains broad exposure to the WoodmenLife organization through internship cohort activities and leadership engagement opportunities.
- Summarizes and presents a capstone presentation highlighting project accomplishments, skill development, and key learnings.
- Assists with creation and maintenance of customer and agent journey maps.
- Documents current-state and future-state business processes.
- Analyzes customer feedback, survey results, complaint trends, and Voice of Customer data.
- Supports project management activities including action logs, project plans, deliverable tracking, and meeting documentation.
- Conducts research on customer experience best practices, industry trends, and competitor insights.
- Assists with development of dashboards, scorecards, presentations, and executive reports.
- Identifies trends and opportunities that support customer and agent experience improvements.
- Collaborates with cross-functional teams including Sales, Operations, Marketing, Business Technology, and Fraternal.
- Demonstrates ability to leverage AI technologies to streamline workflows, promote fair and unbiased work practices, and coach teams on safe, ethical, and effective AI use.
- Meets attendance and punctuality expectations in accordance with supervisor and WoodmenLife policy requirements.
- Performs other duties as assigned by management.
Benefits
- Competitive compensation package
- Comprehensive benefits package
- Engaging activities and skill development with an intern cohort
- Real world experience and mentorship to prepare you for a meaningful career
- Paid Volunteer events to make an impact in your community
- Flexible and hybrid work environment
- Home Office closes at noon on Fridays
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What This Job Offers
Job Type
Full-time
Career Level
Intern
