Customer Care AI Analyst Intern - Summer 2027
About The Position
Veeam is seeking a Customer Care AI Analyst Intern for Summer 2027 to join our Customer Care team. This internship is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment. As part of the Summer Internship Program, you will participate in a comprehensive onboarding experience, weekly professional development sessions, networking events, and social activities. The program runs for 10 weeks from June to August 2027. In this role, you will contribute to the modernization of our support platform and the development of AI-driven case deflection and smart routing. You will review AI-handled interactions, analyze case volume and trends to identify opportunities for self-service and AI deflection, and assist in creating supporting help articles. Additionally, you will help clean and label case data for AI testing and routing improvement, support platform modernization by mapping and validating data, and build reports and dashboards to track the performance of AI, routing, and migration efforts.
Requirements
- Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
- Excellent written, verbal and communication skills
- Willingness to learn about technology, especially AI
- Proficiency in Windows and Microsoft Office
- Proficient with MS-Excel with a passion for data analysis
- Ability to work independently with limited direction in a fast-paced environment
- High-energy, motivated self-starter
Responsibilities
- Review AI-handled interactions and case outcomes
- Analyze case volume and trends to find highest-opportunity topics for self-service and AI deflection
- Write help articles and guides to support self-service and AI deflection
- Clean and label case data used to test and improve case routing
- Map and validate data as the company moves from a legacy system to a modern one
- Build reports and dashboards that track the performance of AI, routing, and migration efforts
Benefits
- Paid Company Holidays during your internship
- Tech Stipend to help set up your workspace
- 8 Hours of Paid Volunteer Time through our Veeam Cares Program
- Personal and Professional Development through our Internship Program
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What This Job Offers
Job Type
Full-time
Career Level
Intern
