Customer Care AI Analyst Intern - Summer 2027
About The Position
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About Our Summer Internship Program Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment. As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experiences designed to support your personal and professional growth. The program takes place from June – August 2027 (10-week program). Your Role [Customer Care AI Analyst Intern] You'll join our Customer Care team at a pivotal moment as we're modernizing our support platform and building out AI-driven case deflection and smart routing. As part of this effort, you will: Review AI-handled interactions and case outcomes Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them Help clean and label case data used to test and improve how cases get routed to the right team or person Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one Build reports and dashboards that track how the AI, routing, and migration efforts are performing
Requirements
- Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
- Excellent written, verbal and communication skills
- Willingness to learn about technology, especially AI
- Proficiency in Windows and Microsoft Office
- Proficient with MS-Excel with a passion for data analysis
- Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
Responsibilities
- Review AI-handled interactions and case outcomes
- Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them
- Help clean and label case data used to test and improve how cases get routed to the right team or person
- Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one
- Build reports and dashboards that track how the AI, routing, and migration efforts are performing
Benefits
- Paid Company Holidays during your internship
- Tech Stipend to help set up your workspace
- 8 Hours of Paid Volunteer Time through our Veeam Cares Program
- Personal and Professional Development through our Internship Program
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What This Job Offers
Job Type
Full-time
Career Level
Intern
