Customer Care Finance Manager

Public Storage • Frisco, TX

10d • Hybrid

About The Position

The Customer Care Finance Manager owns key areas of financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization. Reporting to the Director of Customer Care & Ancillary Business Finance, the role analyzes financial and operational performance, identifies drivers and trends, and provides recommendations to support decisions about labor, productivity, vendors, technology, revenue, and customer experience.

The Manager partners with Customer Care, Workforce Management, and Operations to understand performance and translate operational activity into financial impact. The role supports AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis; leads financial workstreams and projects; and works with the Director, Customer Care, and the broader Finance team on priorities and strategic initiatives.

Requirements

• 7+ years of experience in FP&A, finance, or a related field.
• Bachelor’s degree in Finance, Accounting, Economics, or a related field required.
• Strong financial modeling, forecasting, and analytical skills, with advanced Excel proficiency.
• Ability to analyze financial and operational data and clearly explain the drivers behind results.
• Strong communication and collaboration skills with Finance and non-Finance stakeholders.
• Ability to manage multiple priorities and take ownership of projects and deliverables.
• Strong problem-solving skills and attention to detail.
• Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future.

Nice To Haves

• Experience with SQL and Power BI or Tableau preferred.
• Experience partnering with customer operations or workforce management is a plus.

Responsibilities

• Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care.
• Review financial and operational results, investigate variances, identify trends, and quantify key business drivers.
• Partner with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers.
• Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective.
• Build financial models and ROI analyses for AI, automation, technology, and other initiatives.
• Enhance financial models, dashboards, reporting, and planning processes to improve efficiency, consistency, and scalability.
• Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion.
• Present financial analysis, key findings, and recommendations to business stakeholders and Finance leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager