Customer Care Finance Manager
About The Position
The Customer Care Finance Manager owns financial planning, forecasting, modeling, reporting, and analysis for Public Storage’s Customer Care organization. Reporting to the Director of Customer Care & Ancillary Business Finance, the manager analyzes financial and operational performance, identifies drivers and trends, and provides recommendations for decisions involving labor, productivity, vendors, technology, revenue, and customer experience. The role partners with Customer Care, Workforce Management, and Operations to understand performance and translate operational activity into financial impact. It supports AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis. The manager also leads financial workstreams and projects in collaboration with the Director, Customer Care, and the broader Finance team.
Requirements
- At least 7 years of experience in FP&A, finance, or a related field.
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Strong financial modeling, forecasting, and analytical skills, including advanced Excel proficiency.
- Ability to analyze financial and operational data and clearly explain the drivers behind results.
- Strong communication and collaboration skills with Finance and non-Finance stakeholders.
- Ability to manage multiple priorities and take ownership of projects and deliverables.
- Strong problem-solving skills and attention to detail.
- Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future.
Nice To Haves
- Experience with SQL, Power BI, or Tableau.
- Experience partnering with customer operations or workforce management.
Responsibilities
- Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care.
- Review financial and operational results, investigate variances, identify trends, and quantify business drivers.
- Partner with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers.
- Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective.
- Build financial models and ROI analyses for AI, automation, technology, and other initiatives.
- Improve financial models, dashboards, reporting, and planning processes to increase efficiency, consistency, and scalability.
- Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion.
- Present financial analysis, findings, and recommendations to business stakeholders and Finance leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
