Customer Care Center Representative

AMERICAN BANK N A • Waco, TX

9d

About The Position

American Bank is seeking a customer service-focused representative to build relationships with customers over the phone and through an Interactive Teller Machine (ITM). The role supports customer transactions, recommends suitable banking products and services, processes digital banking requests, troubleshoots online banking issues, and responds to account inquiries.

Requirements

• High school graduate or equivalent.
• At least 1 year of banking experience.
• Ability to work effectively as a team member.
• Ability to multitask and prioritize.
• Strong analytical, conceptual, and problem-solving skills.
• Drive to learn and ability to learn to use new technology effectively.
• Ability to listen effectively and train customers.
• Strong communication skills.
• Ability to give and receive feedback.

Nice To Haves

• Bachelor’s degree preferred.
• Familiarity with Jack Henry systems preferred.
• Bilingual preferred.

Responsibilities

• Greet customers and perform transactions, including deposits, withdrawals, check cashing, and loan payments, over the phone and through an ITM.
• Listen to customers and review their existing relationships to offer products and services suited to their needs.
• Review online banking applications and process bill pay applications and remote deposit capture batches.
• Review and approve mobile deposit transactions.
• Troubleshoot and efficiently resolve customers’ online banking issues.
• Receive, research, and resolve customer inquiries about their accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED