Customer Care Representative
Oliver Healthcare Packaging•Trevose, PA
About The Position
The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. The role is important to the order management process, ensuring orders are processed promptly and realistic delivery dates are confirmed. The representative develops long-term relationships with assigned customers and key stakeholders, and liaises between customers and cross-functional internal teams to support timely, successful order delivery according to customer needs.
Requirements
- A four-year degree in a business-related field, or comparable experience.
- Two years of related customer service, sales, or account management experience, or an equivalent combination of education and experience.
- Customer orientation and the ability to respond to changing customer needs and wants.
- Strong teamwork and problem-solving skills.
- Ability to develop, maintain, and strengthen partnerships with people inside or outside the organization.
- Ability to work independently or as part of a team, stay organized, and meet deadlines in stressful situations.
- Strong written and verbal communication skills and active listening skills.
- Ability to maintain positive team relationships and collaborate across the organization to gather information, make decisions, and recommend improvements.
- Ability to interact appropriately and diplomatically with a variety of interpersonal styles and personalities.
- Strong Microsoft Office skills and experience with CRM, ERP, and business applications.
- Demonstrated ability to follow through on details and enter data into computer systems, CRM, and ERP applications quickly and accurately.
- Proven ability to manage multiple projects while paying strict attention to detail.
- Excellent learning and presentation skills.
Responsibilities
- Provide customer service, project management, and account management support to internal and external customers.
- Help ensure orders are processed on time and realistic delivery dates are confirmed.
- Develop long-term relationships with assigned customers and key stakeholders.
- Coordinate between customers and cross-functional internal teams to support timely and successful order delivery according to customer needs.
- Enter data into computer systems, CRM, and ERP applications accurately and promptly.
- Manage multiple projects while maintaining close attention to detail.
