Customer Care Representative

CBH Homes • Meridian, ID

4d • Onsite

About The Position

CBH Homes is seeking a motivated, organized, and confident communicator to join its Customer Care team. The role supports homeowners after closing by helping them navigate warranty requests, coordinating repairs, and working with trade partners. The representative takes initiative, follows through on service requests, builds relationships, and helps turn homeowner challenges into solutions. The position is based at CBH Homes’ headquarters in Meridian, Idaho, and will move to a new headquarters in Caldwell, Idaho, in 2027.

Requirements

• Positive attitude and strong communication skills.
• Exceptional organization and multitasking abilities.
• Problem-solving mindset and ability to stay calm under pressure.
• Ability to work in a fast-moving, team-oriented environment.

Nice To Haves

• Homebuilding or construction experience is a plus, but not required.

Responsibilities

• Communicate with homeowners and trade partners by phone and email.
• Coordinate repair scheduling and follow up on service requests.
• Troubleshoot common homeowner concerns and identify solutions quickly.
• Partner with multiple departments to ensure issues are resolved efficiently.
• Provide a positive, professional, and helpful experience in every interaction.
• Manage multiple priorities while staying organized and detail-oriented.

Benefits

• 100% employer-paid quality health care plan that includes medical, dental, and vision coverage.
• Competitive wages.
• Quarterly bonus program.
• Retirement plans with employer match.
• Paid time off.
• Annual growth reviews.
• Company holiday party.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed